The U.S. Department of Transportation (DOT) has begun investigating Southwest Airlines for allegedly selling too many seats on flights in December, which led to roughly 16,000 cancellations.
According to The Wall Street Journal, the federal agency is probing into Southwest’s scheduling practices to see if the airline has been “unfair and deceptive” in booking more flights than it could realistically deliver.
“DOT will leverage the full extent of its investigative and enforcement power to ensure consumers are protected and this process will continue to evolve as the Department learns more,” a spokeswoman told the Journal.
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